Frequently asked questions
Straight answers from Montgomery County restoration technicians. For anything urgent, call first and read later.
Call Mammoth at 240-805-7717. We dispatch to every Montgomery County community in 30 minutes. Turn off the water source if it is safe, move valuables to a dry area, and photograph everything for your insurance claim. Do not use household fans or a shop vac: improper drying spreads moisture and speeds up mold growth.
Mammoth dispatches crews to all of Montgomery County, including Gaithersburg, Rockville, Bethesda, Silver Spring, Germantown, Potomac and Chevy Chase, within 30 minutes, 24 hours a day, 7 days a week.
Yes. We serve every city and community in Montgomery County, MD, including Gaithersburg, Rockville, Bethesda, Silver Spring, Germantown, Potomac, Chevy Chase, Olney, Kensington, Wheaton, Aspen Hill, Clarksburg, Damascus and more.
Yes. Mammoth technicians hold IICRC certifications in Water Restoration Technician (WRT), Applied Structural Drying (ASD) and Applied Microbial Remediation Technician (AMRT). We are fully licensed and insured in Maryland.
Yes. We work directly with all major insurance carriers and provide moisture documentation, photo evidence and scope-of-work reports to support your claim. We handle the paperwork so you do not have to.
Common causes include burst pipes during winter freezes, basement flooding from heavy rain, sump pump failures, HVAC leaks, appliance failures (dishwashers, washing machines, water heaters) and roof leaks. Mammoth responds to all of these 24/7.
Cost depends on how much area is affected, the water category and how long it sat. Mammoth offers free inspections and bills your insurance carrier directly. When the loss is covered, most homeowners pay only their deductible.
Mold can begin growing within 24 to 48 hours on wet drywall, wood and carpet, especially in humid Mid-Atlantic summers. Fast extraction and measured drying are the best prevention.
Crews are dispatched immediately and arrive within 30 minutes anywhere in Montgomery County, MD. Extraction starts on arrival, and most residential jobs have standing water removed the same visit.
No. Household fans and shop vacs push moisture deeper into walls and can spread contaminated water. Turn off the water source if it is safe, move valuables, take photos, and call 240-805-7717.
It depends on the cause and your policy. Sudden events such as a burst pipe are often covered, while groundwater flooding may need a flood policy or a sump pump endorsement. Mammoth documents the cause and works directly with your carrier.
Most finished basements dry in three to five days with commercial equipment. Daily moisture readings confirm when walls and subfloors reach dry standard.
Shut off the main water valve, turn off electricity to wet areas if it is safe, and call Mammoth at 240-805-7717. We'll walk you through the next steps by phone while a crew drives over.
Drying conditions change as materials release water. Daily readings let us move equipment where it is needed and prove to your insurer that every area reached dry standard.
It is not recommended. Sewage contains pathogens that are dangerous to touch or breathe, and porous materials it soaks into need professional removal and disinfection.
Yes. Dispatch runs 24 hours a day, 365 days a year. During severe weather we prioritize active water intrusion and safety hazards.
Mold can begin growing within 24 to 48 hours on wet drywall, wood and carpet, especially in Montgomery County's humid summers. Fast drying is the best prevention.
No. Paint hides mold but does not remove it, and growth continues underneath. Contaminated porous materials need to be removed and the moisture source fixed.
24/7 emergency line
Live dispatchers answer every call. A certified crew is on the way in minutes.